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Customer Care Coordinator - Exeter

  • Location South West
  • Type Permanent
  • Salary £25,000 - £30,000
  • Ref 12744

Customer Care Coordinator Job in Exeter

Customer Care Coordinator job for a national housebuilder in their South Western region. Our client is looking for a Customer Care Coordinator based in their brand-new office in Exeter, offering a salary up to £30,000 + 2% bonus + 33 days holiday.

Our client was established 50 years ago, with 10 offices across the Midlands, East Anglia, South West And North West. They are a privately family-owned business that build over 4000 homes per year across 9 regions. They are looking for someone with previous strong Customer Service experience to join the Customer Care team in Exeter.

Role & Responsibilities

  • Dealing with incoming calls, post and emails that relate to Customer Care
  • Resolve any validated complaints in a quick and efficient manner, seeking direction where required
  • Designate any Customer Care Technicians, suppliers, and sub-contract trades when any issues arise
  • Make appointments in line with any co-ordinating diaries of the Customer Care Technicians, suppliers, and sub-contract trades
  • Ensuring that any work carried out coincides with the purchaser’s satisfaction
  • Update and maintain records using Sitestream
  • Bring the attention of the Customer Care Manager and Head of Customer to persistent faults
  • Designate the works successfully whilst ensuring the management of costs are minimised
  • Process 5–7 Month Purchaser Reports in line with the Your New Home Guide
  • Attend any meetings that you feel necessary in the line of your duties
  • Always abide by the upholding company policies and procedures.

Required Skills & Experience

  • Customer Service experience within an office environment
  • Experience in using CRM software
  • Exceptional Customer Service skills.

What you get back

  • Salary up to £30,000
  • Annual 2% bonus scheme
  • 33 days holiday + bank holidays
  • Contributory 6% Pension Scheme.

Apply

If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies.

In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website.

Referral

Did you know we run a referral scheme? We’ll give you £300 worth of vouchers if you introduce us to anyone who we then successfully place in a new job role. Just send us their information and we’ll do the rest.

Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they’ve successfully completed the probation period.

Customer Care Coordinator Job in Exeter – Your Property Recruitment Specialists (Recruiter: Chad Musselwhite Job Ref: 12744)

Search the Hunter Dunning website for more vacancies: www.hunterdunning.co.uk/jobs/
Follow us on LinkedIn: www.linkedin.com/company/hunter-dunning-ltd

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